Terms of Service

Last updated: 4 November 2025

Scope

These Terms govern purchases of hardware devices from JOOZINGO LTD (Company No. 11992769). By ordering from our site, you agree to these Terms.

No financial services

We sell non‑custodial hardware devices only. We do not offer custodial storage, crypto exchange, staking, yield products or investment advice. Nothing on this site constitutes financial advice.

Orders and pricing

• Prices are shown in GBP and may change without notice.
• Your order is accepted when we send an order confirmation.
• We may cancel and refund an order if a product is unavailable or for suspected fraud.

Payments

Payments are processed by third parties (e.g., PayPal). We do not store full payment card data.

Shipping

• We ship worldwide where permitted by law. Delivery times are estimates.
• Risk of loss passes upon delivery to the carrier.

Your responsibilities

• Keep your seed phrase and passphrases safe. We cannot recover lost secrets.
• Use devices according to the documentation and local laws.

Warranty and returns

See our Returns & Warranty page for details.

Limitation of liability

To the maximum extent permitted by law, JOOZINGO LTD is not liable for indirect, incidental, or consequential damages, or losses arising from misuse of devices or loss of private keys.

Governing law

These Terms are governed by the laws of England and Wales.

Contact

support@joozingo.com • +44 (0)20 3289 4123 • 3rd Floor, London, EC2A 4NE, United Kingdom.