Returns & Warranty

Last updated: 4 November 2025

30‑day returns

• Unused items in original packaging may be returned within 30 days of delivery.
• Contact support@joozingo.com to obtain an RMA before shipping a return.
• Customers are responsible for return shipping unless the item is defective or we shipped the wrong product.

2‑year limited hardware warranty

• Covers defects in materials and workmanship under normal use for 24 months from delivery.
• Remedies: repair, replacement, or refund at our discretion.
• Exclusions: damage from misuse, modification, accidents, liquid exposure, improper storage, or normal wear.
• Data loss: we cannot recover or replace lost private keys, seed phrases, or digital assets.

How to claim

1. Contact support with order number, serial, and issue description.
2. Follow RMA instructions. Do not ship devices without an RMA.
3. Back up any data and remove passphrases before shipping the device.

Compliance

We sell hardware only. We do not provide custodial storage, exchange, staking, yield or investment services.

Contact

support@joozingo.com • +44 (0)20 3289 4123 • 3rd Floor, London, EC2A 4NE, United Kingdom.